Customer Care

Customer Care1We aim to offer a friendly professional service with honest confidential advice always to hand and pride ourselves on the level of customer care offered. Our commitment is to our customers and providing the highest standards of quality and customer care and we will always strive to not only meet our customer's expectations but also to exceed them.

Bradley and his staff are very approachable so no-one should ever feel intimidated. It is important to them that everyone is welcome in the showroom. Bradley is always on hand to give advice and is keen to promote his commitment to service.

Testimonials

Bradley was acknowledged in Jersey's Customer Service Awards. The judges were impressed with the many individual stories of excellence in customer service and there was a mention as follows for Bradley CDG (HRD). "Bradley will go out of his way to deliver good customer service. Working all year round, six days (sometimes seven) a week, he has in his own spare time, even late at night, visited hotels to deliver items to holiday makers who have bought in his shop - even waiting in a hotel lobby once for a couple of hours as he didn't want to disturb the couple having their dinner."

"Thank you for the absolutely first class service in sending my pendant. I know that you advised me that it would be in stock on Tuesday and I would have it Thursday - well it arrived on Wednesday! Sadly very few retailers in the mainland keep their word and it has been a pleasure dealing with you."

"Thank you very much for giving us such a warm and informative welcome on Monday evening. We all appreciated the time and trouble you and your wife took in assisting us with our "conflict-free diamond" evening. Having visited you prior to going to the cinema, we were able to understand the film [Blood Diamonds] from the outset and recognised immediately the scenes featuring the Kimberley Process being put into operation."